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Are you a digital taxi driver?

You could

Make More Money

IF

  1. You could communicate with your customer whenever you are around their location to let them know you are available
  2. You could know how you have been rated by a customer immeditaely you end the trip
  3. You have a database of your customers and send them occassional marketing messages
  4. You could wish your customer a happy birthday and be there to drop them to their destination on their special day

How

You can do this by gathering a database of your customers grouped using the final location of the trip. You can use this data to market to your customers directly. You can also improve your services by getting direct real time rating and feedback from the customer leading to better customer service, happy customer and hence more sales.

Bulk SMS

Communication

Communicate with your customers directly using bulk sms

  1. Whenever you are around their neighbourhood so that they can call you should they need taxi services
  2. To let them know when you start your own digital taxi company
  3. Wish them happy birthday, season greetings e.g Xmas, easter etc

Feedback

and Rating

Using real time feedback and rating, to improve your customer service and customer experience you will get happy customers and hence more sales and tips.

How To

Do IT?

When the trip ends

Most taxi drivers do not store the name or number of customer when they end the trip. They also dont get direct feedback from the customer about the service offered

Lulu

ToaMaoni

What is Lulu ToaMaoni

ToaMaoni is a service that uses bulk sms to send a text message with a URL link to web form for real time collection and analysis of customer rating and feedback.

The analysis is provided as a graph as well as raw data which can be used to identify and sort out customers issues leading to happly customers and hence more sales.

In Summary, you can use ToaMaoni to,

  1. Collect and store your customer contacts database
  2. Request the customer for rating and feedback
  3. View graph of rating and feedback
  4. Improve your services using rating and feedback
  5. Send your customer text message when you
    • Change taxi companies
    • Start your own digital taxi company
    • Wanto to entice them with discounts
    • Are around their neighbourhood
    • Change cars

How it Works


  • 1

    Login or Signup

    To signup or Logon use your browser to navigate to www.lulusms.com

  • 2

    Rating

    Upon reaching customer destination, key in customer mobile number into the system and send a single sms and turn on the request for feedback option.

  • 3

    Review Rating

    Click on the button for view feedback on the menu

  • 4

    Communication

    Send Bulk sms or a group sms. This option can be accessed form the Menu

    Can be used to wish customer happy seasons

  • 5

    View messages sent

    View messages sent out and status

Cost

The user just needs to top up their bulk sms units using instructions to be found on the website. Each sms sent will be at 1/=




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